Shipping Information

• Free Shipping applies to all orders that are over $75. (This offer excludes Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Canada, and any international destinations. Additional shipping & handling charges will apply to these locations. Our customer service team will contact you with a shipping quote to your location.) Overnight delivery, Second Day Air, 3 Day Select, are available delivery options at an additional cost. Please allow 5 - 15 business days for all regular ground shipments.
• We do not guarantee a delivery time as it depends on the item, brand, and destination, however we make an effort to ship out our items in a timely manner. Please do not include the weekends in counting delivery days.
• All orders $75 or less are subject to a flat $15 shipping & handling charge. In the event that we are given incorrect information, a charge of $10 will be added to your bill. This charge is what we pay UPS to correct and redirect the package to its proper destination.
• All orders to Canada will be subject to an additional $15 fee for international shipping and customs clearance. Canadian custom charges vary by Province and item sent. You may be charged for customs and brokerage fees.
• For all orders we accept Credit Cards or Debit Cards  in the form of Visa, Mastercard, American Express, and Discover. Money orders and Checks are accepted upon request, however, in regards to checks, orders will be shipped out after bank clearance which could take an additional 7 -10 business days.

  Returns & Cancellation Policy: All returns must be made within 30 days of date of purchase and must be unused and in its original packaging in the same condition it was received in. Many companies charge a restocking fee ranging from 10 - 25% of the order. We charge no restocking fees. If the item you ordered wasn't to your expectations or you realized the size or decor wasn't what you thought it should be you can return it for a refund within 30 days of the date of purchase for a refund or exchange excluding our shipping & handling costs. Please note that all returns consisting of products that were eligible for free shipping will still have our acutal outbound shipping costs deducted from your return. It is the buyers responsibility to incur the cost of shipping any returns unless it is an error on our part, damaged in transit, or defective in some way. Absolutely no returns will be allowed after 30 days. All sales are final on custom made items or items on special and are non refundable. To ensure that your return is handled promptly please call us @ 877-711-LAMP(5267) through the hours of 9am - 5pm central standard time or email us at info@mylightingshop.com. All returns must be accompanied with a Return Merchandise Authorization which our customer service team will assign for you. You will not receive credit without a Return Merchandise Authorization. If you place an order and cancel prior to shipping time a full refund will be issued. Any cancellations must be done by phone @ 1-877-711-LAMP(5267). Please do not place any cancellation requests via email as we may not get to it on time and do not take responsibility for such requests via email. Any cancellation requests after we ship out your order becomes the responsibility of the buyer and must abide by the same rules that are applicable for all returns.